A Simple, Seamless Switch
Moving can be exciting but there is always so much to do!
We make moving energy supply quick and stress-free,
and will arrange a reconnection free of charge at your new property!
Let DE take the hassle out of moving
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Power On
Arrange your connection with Discover Energy! Allow 3 business days for connection services.
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No lock-in contracts
No lock-in contracts on home energy plans. Change your mind? Change your plan. Too easy.
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Email updates
We'll keep you informed about your move connection details with email updates.
No matter if you're new to DE or already with us, we can help you arrange energy in time for your big move in just 3 quick steps.
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Moving details
Tell us when and where you're moving, and what energy you're connecting.
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Track move
Check the status of your energy connection move using our online tracker.
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Choose a plan
Change or upgrade your plan anytime, and you're done!
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Existing Customers
Let us know when you're moving and we'll transfer supply over to your new address.
Book your move
FAQs
You will see two different amounts on your bill:
Total amount owed; which is the full cost of your bill.
Amount due if paid on or before (due date); which includes the discounted cost of your bill if paid before the stated due date.
To avoid missing out on your pay on time discount; you can set up a direct debit payment which will give you a peace of mind and ensure you get the best value from your plan.
You don’t need to be at your property to have the power turned on. You will need to ensure the electricity mains have been turned off and and there is clear access to your meter. If clear access is not provided to the meter, there may be additional connection charges.
In Queensland you may need to be at the property if the power is not connected. In New South Wales (Ausgrid distribution only) if there is no power at the property, someone over the age of 18 must be at the property during the connection. In South Australia access to the meter and main switch is required for your electricity to be connected.
If you have already provided your personal information over the phone or via a website, you may be a victim of a hoax. This may be fraudulent, and you should contact your bank immediately.
If you have any concerns or you’re unsure whether you’ve been targeted, please contact us on 1300 946 898 for advice.